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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A popup will show up. It contains comprehensive info about all the operations that you can perform on the given page. Each popup opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive selection of educational videos clarifying how to work with our Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you searching for, have a glance at our extensive Frequently Asked Questions section, which comprises questions asked by actual customers and offers real solutions. We constantly update our Frequently Asked Questions section with new Q&A's so as to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, we have a great team of customer service technicians available 24x7 and ready to assist you with any issue. Each trouble ticket you open will be responded to within one hour (the average response time being about twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 278753

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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